Service Concept

• 01

  Fast response speed

  Worry about what the customer wants, think what the customer thinks.

  
  

  Customer information: preliminary reply within 2 hours;

  Customer feedback: inform the preliminary processing results within 12 hours;

  Customer suggestion: inform the final situation within 48 hours;

  Customer complaints: friendly negotiation and joint efforts, if necessary, arrive at the customer site within 2 working days, issue a relevant feedback report within 5 working days, and negotiate the next improvement plan certification.

  Designated customer communication window, 24 hours non-stop.
• 02

  Form a multi-professional customer service team

  Targeted to provide customers with quality services

  
  

  Customer-oriented, technology-oriented, management-guaranteed, we will give full play to the advantages of inter-professional teams, work together to solve customer problems, record customer feedback, and provide customers with high-quality services in a targeted manner.
• 03

  Technological innovation

  Create value for customers

  
  

  Adhere to the customer and the market as the center, coordinate the innovation work in a unified way, conduct in-depth research on the factors affecting the performance of products, and create value for customers.

Quality Guarantee